Alignment involves understanding that your organization is a system in which every decision influences – and is influenced by - every other decision, and then making choices that will guide your organization toward your strategic goals.
In talent-driven organizations, like professional service firms, alignment is a consequence of two separate but independent phenomena - the choices a firm’s leadership make over time on a handful of critical dimensions, and the behaviors of the professionals who implement those choices day by day.
Four aspects of a firm are central to creating alignment around a business strategy:
  • Strategy
  • Organization (which includes its people systems as well as its structure and governance
  • Culture
  • Leadership
This section cites common problems professional service firms encounter within each of these categories and analyzes what steps they must take to align their organization.