Learning from the CEO: How
Chief Executives Shape Corporate
Education(Forbes and the Corporate University Xchange) 11/1/00
Former Bain Worldwide Managing Director Tom Tierney and six other CEOs, including Michael Dell, provide insights into how they manage learning for competitive advantage. In the kick-off chapter, Tom reflects on his various education-related roles at Bain, such as visionary, sponsor, faculty member, and marketing agent for learning.
...In our talent-based business, value is created by talented people generating usable knowledge. And since our product is creating value - sustainable results -for our clients, we can't afford not to invest heavily in learning and finding out just how we learn in a community of teacher-learners." - Tom Tierney, CEO, Bain & Company
What's
Your Strategy for Managing Knowledge
Harvard Business
Review 3/1/99
Morten T. Hansen, Nitin
Nohria, Thomas Tierney
Executives are examining
the knowledge underlying their businesses and how
it is used. The authors have found two very
different knowledge management strategies in
place, driven by the company's competitive
strategy. For those with standardized products
that fill common needs, knowledge is codified and
stored in databases, where it can be accessed and
used by anyone in the organization: the
codification strategy. Those that provide highly
customized solutions to unique problems, knowledge
is shared mainly through person-to-person
contacts: the personalization strategy.
Full text is available from Harvard Business School Publishing.