Balancing speed and sustainability to set the CEO agenda
Results Brief newsletter 7/1/2010
by James Allen and Julian Critchlow
The job of chief executive officer has expanded dramatically in recent years, both in scope and in complexity. Yet many men and women are able to assert control over the job rather than let themselves be dominated by it. Our conversations with CEOs point to six common dilemmas-and six strategies for success.
Deal making: Using strategic due diligence to beat the odds
Results Brief newsletter 5/12/2010
by David Harding and Hugh MacArthur
M&A success rates are improving, but about half of all large deals still fail to deliver the expected returns. The most effective deal makers use the due diligence process to spot potential land mines and uncover hidden value.
Deal making: Using strategic due diligence to beat the odds
Results Brief newsletter 5/1/2010
by David Harding and Hugh MacArthur
M&A success rates are improving, but about half of all large deals still fail to deliver the expected returns. The most effective deal makers use the due diligence process to spot potential land mines and uncover hidden value.
Closing the customer feedback loop
Results Brief newsletter 3/10/2010
by Rob Markey, Fred Reichheld and Andreas Dullweber
Companies need practical ways to convert the voice of the customer into front-line action. One of the most powerful approaches uses closed-loop customer feedback based on Net Promoter® Score.
Bain Retail Holiday Newsletter #5
Bain & Company 1/20/2010
by Darrell Rigby, Kris Miller and Josh Chernoff
Preliminary sales results for the 2009 holiday season are in, and the news is better than expected. Retail sales for November and December were up 1.2% over 2008, exceeding most forecasts. These results lend hope that momentum is gradually building as we exit an otherwise bleak year in which GAFO sales fell 2.6% overall. With the 2009 holiday season over, we turn our attention to the new year. We close our final newsletter of the season with a discussion of key retail strategies in 2010.
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